FAQ

On some occasions, the shipping cost may not calculate correctly. It may account for the weight of an item but not correctly calculate the size of the packaging. The larger the packaging the more an item(s) cost to ship.

In a case like this, we will contact you to let you know the actual cost of the item and will arrange payment of the additional funds needed to ship your order. This payment will have to be made before we ship the order to you.Items that are too large or weigh over 150 lbs are required to ship freight. If the order weighs over 150 lbs. but still calculates, please keep in mind this may still have to ship freight. We will call and let the customer know at the time we process the order if this is the case, to see how you wish to proceed.

Orders over 150 lbs may be able to be split up into separate orders so we can still ship it FedEx Economy. Many larger items, the warehouse may require us to ship Freight as well. This doesn't happen often but it does happen. We will let you now of any issues we have with your order BEFORE we process it. Orders that have to be shipped freight due to the weight will have to be paid by the customer.

We are very sorry for any inconvenience that this may cause you and in the case that you do not want to pay additional shipping, we can cancel and refund your order for you.

We offer our best and lowest price on Midlandhardware.com everyday so we do not price match or offer re-seller prices.

We carry large quantities of some items, and less of others, depending on the season or demand of a product.  If the amount needed is (for example 100) , we may have 75 available in our Warehouse and the other 25 in one of our other warehouses.  When situations like this occur you may receive multiple shipments. Please contact us for more information.  If we do not have the full amount in stock, we will ship the whole order once it becomes available.  You will be notified if this occurs and we will ask you how you wish to proceed with the order.

Our Quote form is used for freight orders. 

    Your quote will be determined by the following information:
  • Quantity of item being purchased
  • Type of item being purchased 

** Please note that all quotes must be submitted via the quote request.  Quotes require research and time.**

Freight quotes are based on weight, and/or dimensional weight of the item(s). Orders qualifying as freight; weigh 150+lbs actual pounds, OR, dimensional weight of 165 inches or more (L x W x H.)

 

Most orders are processed in 24-48 hours after the order is received. Any processing delays beyond this will be communicated via the email address provided on your order. Please keep in mind Midlandhardware.com reserves the right to review and reject any orders for any reason. Once an order is processed it can not be canceled. 

Once your order has been processed an email will be sent to the email address you provided to us at the time of purchase. This email will explain when your order will ship out and include an estimated time frame of when to expect your shipment. Most orders ship in 2-4 business days. Please be aware that times may fluctuate during holidays, weekends, or even hazardous weather conditions.

Please remember that FedEx can not deliver to PO Boxes, you must provide us with a physical address that your order can be shipped to. If the US Post Office does not deliver to your physical location please include your PO Box on address line 2.   

Note: It is important to make sure you enter your email address correctly. This will ensure that you will receive all emails from the various departments. We have had a few incidents; where a fake email or mistyped email address was entered. This will not keep the order from being placed, processed, shipped and delivered. However, during the processing procedure, all emails sent will fail, thus leaving the customer in the dark about their order status.

Please email us as soon as possible to cancel an order. We work hard to get your order processed and shipped as quickly as possible.

If your order has not been processed or invoiced we can cancel part or all of your order. Once an order has been processed and invoiced, we CAN NOT cancel the order, no exceptions. The refund will be refunded using the original form of payment. If an order can not be cancelled and is shipped, return fees will apply. Please see return policy for more details.

A confirmation email will be sent out from PayPal reassuring you the refund has occurred and a cancellation notice will also be sent from Midland Hardware.

Some items that are in high demand may make our warehouse in out of stock, at which time these items are placed on back order. They usually give us an ETA or estimated time of arrival when that warehouse will receive the items to be sent to us. In these cases,  you should receive an email letting you know your order is on back order. You can contact us to get the ETA or cancel the order if you wish. Many times the back order date will change due to issues on the manufacturers end and getting the items to the warehouses to be restocked. We appreciate your business and are always working hard at getting your items to you in a timely and orderly fashion. 

Unfortunately, we can not offer expedited shipping. All orders are shipped FedEx Economy. We are sorry for any inconvenience this may cause.

Unfortunately no, our system is not set up to use any account, other than our own, to ship orders out.

Quantity changes can only be made if your order has not been processed. Orders are typically processed nightly, therefore any additions/cancellations should be made as soon as possible. We can not guarantee that we will be able to cancel or change any orders once the order has been processed and invoiced.

Because we are a secure site and your payment information is not stored any additions made will need to be paid for in full before the order can be processed. An email from PayPal will be sent to the email address provided on the order. This email will contain a link requesting the needed funds for any adjustments made to your order. If you have any questions or concerns regarding this please do not hesitate to contact our customer care team to further assist you.

If a product was damaged in transit, please email our customer care team within 5 business days of receiving the product.

We will need pictures of the outside of the box, the damages done to the product, and the inner packaging. (i.e. bubble wrap, paper, etc.) before a replacement or refund can be issued.

You could still have items on the way. If you are missing items from your order please contact our customer care team to further assist you. We will be able to determine if your items are coming in a separate shipment, are lost or did not get shipped out by the warehouse. 

If your missing items were lost or misdelivered by FedEx, we will file a FedEx claim. FedEx will conduct a trace investigation. FedEx typically takes 7-10 days to conduct their investigation.

We follow the ruling by FedEx for the claim. If they deem that the order has been delivered to the correct address, the case will be closed. If they tell us the package has been lost, we will reorder or refund the items for you.

We at Midland Hardware are not responsible for lost or stolen packages that are successfully delivered to the shipping address provided to us by you the customer.

We are not responsible for any items that are left on porches, at front/back doors, in bushes, or in yards, etc. If you request items to be left in a specific place, we are not responsible for FedEx leaving packages in places other than specified.

We as the shipper will do all we can to help with the matter, however, once delivery has been confirmed, we have fulfilled our duties to get the item to you that you have ordered. We do not assume responsibility for the actions of outside agencies, or the general public.

See Our Returns Page for our full Return Policy.
www.MidlandHardware.com/shipping-returns/

If the item you received does not match the product DESCRIPTION listed on our website, please email our customer care team, we will be happy to assist you in this matter. We will need a picture of the item you received along with a picture of the bar code on the item, so we can ensure that you receive the correct product.

If you require tax exemption, you must create an account and submit a tax exempt form BEFORE placing your order.
After submitting a form, we will email you when your tax exempt form has been applied to your account.

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels.
We provide a Prop 65 link under Additional Information for each item that requires the Prop 65 warning.

If a Prop 65 link does not appear on the product page, the supplier of the product has not indicated that it requires the Prop 65 warning.

We do not accept purchase orders, All orders must be placed manually through MidlandHardware.com

Due to fraud reasons, We do not accept international orders.
All orders must be placed from within the U.S.